DGfL Client Team

RM Managed Service Team

Heather Jeavons
Senior Education Development Manager
Michael Parkes
Senior Education Development Manager
Paul Marsh
Senior Service Account Manager
Dan McLaughlin
IMS Consultant
Ian Longmore
Contract Officer
Phil Evans
Operations Manager
Phil Holder
Technical Design Authority
Viktoriya Evans
Administration/Clerical Support
Juliet Joy
Senior Education Consultant
Duane Dickens
Operations Team Leader
Angela Wood
Cloud Services Manager
Saltwells EDC, Bowling Green Rd, Dudley DY2 9LY
Tel: 01384 814881


Michael Parkes

Senior Education Development Manager

Michael has worked alongside DGfL since 2002. Michael has been OfSTED accredited, worked nationally as a Regional Adviser for ICT and has also worked with major awarding bodies for KS4 qualifications in ICT and Computer Science. He is an ICT Mark and 360 esafe Consultant and Assessor. Michael supports the strategic planning, development and delivery of ICT/Computing in schools and specialises in coaching staff in the classroom. His role is to work closely with schools and Children’s Services and to help embed new ‘cloud’ technologies into daily practice.


Heather Jeavons

Senior Education Development Manager

Heather joined the DGfL team from a Dudley Primary School in 2001. Heather has the lead responsibility working with schools on the Online Safety agenda with a particular remit for the development of online safety advice and guidance. She is a qualified ICT Mark and 360 esafe assessor. Heather supports the strategic planning, development and embedding of ICT as a subject and as a cross curricular learning tool.


Ian Longmore

Contract Officer

Ian ensures the day to day operational compliance of the DGfL contractors RM. This includes best value benchmarking of the contract and additional services, invoice payment and performance monitoring. He also undertakes procurement for individual school ICT projects.


Dan McLaughlin

IMS Consultant

Dan provides the traded service supporting individual schools in the effective use of data. He also gives vital support to the application and development of IMS including assessment, target setting, reporting to parents and attendance. Dan helps to guide the development of the Integris software used in Dudley schools and supports the IMS training programme.


Viktoriya Evans

Administration/Clerical Support

Viktoriya runs the DGfL Office and provides administrative support to the DGfL client team.


Paul Marsh

Senior Service Account Manager

Paul has overall responsibility for the delivery of the complete ICT Managed Service that RM provide to Dudley.


Phil Evans

Operations Manager

Phil has responsibility for the operational delivery of RM Dudley Managed Service.  Phil joined Dudley in January 2014.  He previously worked for Hewlett Packard and Tarmac managing national service desks and is a governor at Sledmere Primary School.  Phil manages the Escalations team and the Senior Remote Engineers.


Phil Holder

Technical Design Authority

Phil is the RM Technical Design Authority for the Dudley managed service. He is responsible for the overall design of the technical infrastructure and the introduction of new products, services and upgrades including major service wide technology refreshes. Phil is also responsible for integration projects and information security.


Juliet Joy

Senior Education Consultant

Juliet has a long history of working with Dudley schools, with the experience of being both a teacher, and an Advisory Teacher for ICT. Since 1999 she has worked as a RM Senior Educational Consultant and now coordinates the ICT support work in primary schools. She provides educational consultancy and support with ICT developments such as RM Unify, Office 365 and the curriculum. She is an ICT Mark and 360 esafe registered assessor and has also carried out the role of Ofsted inspector.


Duane Dickens

Operations Team Leader

Duane is responsible for the overall delivery of day to day support for schools that the RM Managed Service provides.  Duane joined Dudley in June 2011 initially supporting schools with Integris and then moving to the Engineer team.   Duane manages the Dudley Service Desk, on-site Engineers and Hardware team and is also the first point of contact for customer feedback for the Dudley Managed Service schools.


Angela Wood

Cloud Services Manager

Angela joined the Dudley Managed Service in 1999 firstly as a Customer Support Engineer, moving on to be a Support Consultant and Integris Team Leader.  Angela is now responsible for a portfolio of Cloud Service solutions such as RM Unify, RM Integris, DVRC, ensuring that the requirements of the Dudley schools and DGfL client team are fed back to the RM product teams.